Support & Report an Issue

Need help or found a bug? We'd love to hear from you.

Email us: sylusabel1@gmail.com
When reporting a bug, tell us your device model, iOS version, and what you were doing — a screenshot helps a lot.

Frequently asked

How do tokens work?

Tokens power AI itinerary generation (a few tokens per plan) and multi-country "Border Passes". New accounts start with a small balance. Buy more any time from the coin button on the Home screen.

What is Places Pro?

Pro unlocks unlimited saved trips & bookmarks, multi-country planning, PDF export, "Optimize my day", and a monthly token grant. It's available weekly, monthly, annually, or as a one-time Lifetime purchase.

How do I restore a purchase?

Profile → Restore purchases. Make sure you're signed in with the same Apple Account you purchased with.

How do I cancel my subscription?

Subscriptions are managed by Apple: Settings → [your name] → Subscriptions on your device.

Can I get a refund?

Purchases are handled by Apple. Request refunds via reportaproblem.apple.com. Consumable tokens are non-refundable once granted.

How do I delete my account?

Email us at sylusabel1@gmail.com and we'll remove your account and associated data.

See also: Privacy Policy · Terms of Service